Terms & Conditions

1. About these terms

These terms govern your use of this website and any relocation, packing, storage or transport service you book with MoveMaster Packers & Movers Private Limited ("we", "us"). By requesting a quotation or confirming a booking you accept them.

2. Quotations

A quotation is an estimate based on the inventory, addresses and access details you give us. It is valid for the period stated on it, normally seven days. If the actual volume, access or services required differ materially from what was surveyed, we will tell you before proceeding and issue a revised quotation for your approval.

3. Your responsibilities

• Give accurate details about your goods, addresses, floors and access.
• Remove cash, jewellery, documents, hazardous and perishable items from the consignment. We do not carry these.
• Arrange building permissions, lift bookings and parking where your society or landlord requires them.
• Be present, or nominate someone over 18, at both pickup and delivery.
• Check the goods against the inventory sheet at delivery and record any discrepancy on it before signing.

4. Our responsibilities

• Pack, load, transport, unload and reassemble with reasonable skill and care.
• Arrive within the agreed window and tell you promptly if we cannot.
• Maintain the inventory record and provide a copy.
• Keep tracking available for the duration of an active move.

5. Charges

The quoted amount covers the services listed on it. Statutory charges - octroi, tolls, state entry permits, parking fees - are billed at actuals with supporting receipts. Waiting beyond two hours caused by circumstances at your end may attract a detention charge, which we will tell you about at the time.

6. Payment

25% of the quoted value confirms the booking. The balance is payable before unloading begins at the destination unless we have agreed credit terms in writing.

7. Liability

Our liability for loss or damage is limited to the declared value of the goods where transit insurance has been purchased, and otherwise to the amount you paid for the service. We are not liable for: damage to items you packed yourself unless we surveyed them; mechanical or electrical failure with no external sign of damage; loss caused by events outside our reasonable control; or consequential loss such as lost income or accommodation costs.

8. Claims

Report any damage on the inventory sheet at delivery and confirm it in writing within 48 hours. We acknowledge within two working days and settle within 21 working days of receiving the documents we need.

9. Storage

Goods held in storage are subject to the storage charges quoted. If charges remain unpaid for 60 days we may, after written notice, sell the goods to recover what is owed.

10. Governing law

These terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra.